Terms & Conditions

Armonico for Trading (having its registered office as Armonico Italy, Commercial Registration No. 118303, registered address P.O.BOX 2123, Zone 53, Street 930, Building No 10 at Al Shafi Street, New Al Rayyan) ("Local Selling Entity"), where the products were made available to you for purchase through the Website and delivery to you (“Merchandise”). The retailer is ARMONICO FOR TRADING.

By visiting the checkout residing on the Website (“Checkout”) and placing your order (“Order”) through the Checkout, you confirm that you have read, understood, and agreed to the Terms of Sale and Website Use and the Privacy Notice (together, “Terms”) in their entirety, and you agree to be bound by them. If you do not agree to these Terms, please do not order any Merchandise through the Checkout.

These Terms define your legal relationship regarding the Checkout, the placement of Orders for purchase of Merchandise, and the purchase thereof. Please print or save these Terms for future use as there is no warranty that they will remain accessible in the future. This agreement is entered into in the English language. If a non-English language version of these Terms was posted or provided, you agree that the translation is provided for convenience only and that the English language version will govern.

General

You buy the Merchandise in your local currency and at a price that normally includes any applicable sales taxes (such as Value Added Tax, Goods and Services Tax, Consumption Tax), plus international delivery costs and fees (“Delivery Costs”) and any import duties, tariffs, and similar fees that may be imposed by the delivery destination (“Import Charges”).

If you have elected not to pre-pay Import Charges, please be aware that the carrier or the broker of your choice may impose fees which cannot be calculated and/or estimated at the time of Checkout. From time to time, without advanced notice and in select destinations, Delivery Costs and/or Import Charges could be covered, partially or fully. The Website will provide details about such offers before completing and placing the Order.

Orders placed via the Checkout are solely reserved for “Consumers” only — that is, individuals who, as defined by law and case law precedent, act exclusively on their own behalf.

Any Order which is obviously not a consumer retail sale and, more generally, any Order that is fraudulent or presumed as such, will not be accepted. Prior to placing an Order, you represent and warrant that the purchase of the Merchandise has no direct link to commercial activity of any kind and is strictly and solely for personal use.

The characteristics of the Merchandise you buy, as well as the price, Delivery Costs, and Import Charges (if available for prepayment), shall be those displayed to you on the Checkout. Please make sure you review your checkout page so that you can identify and correct any input errors.

You are advised that there may be minor differences between the actual Merchandise and the way that it appears on the Website/Checkout (e.g., in relation to appearance/color/texture/finish). The labelling or packaging of the Merchandise may differ from the images of these which you see on the Website and may not be in your own language. Quantity limits may apply in relation to Orders of a certain Merchandise. Orders exceeding a certain number of authorized Merchandise could be refused at any moment in time, without prior notice.

Browsing, Checkout, and Acceptance of Orders

You place the Order for the Merchandise by using the Checkout ordering process. This involves selecting the Merchandise, placing it in the shopping cart/basket, and transmitting the order by clicking on the “PAY AND PLACE ORDER” button (or similar button) on the Checkout. This process permits you to check and amend any errors before making an order by using the “back” button.

To place an Order, you must be at least at the age which enables you to bind yourself to contracts per local legal requirements in the place where you reside. By placing an Order, you confirm that you meet this requirement.

The information contained in these Terms and the data contained on the Website and Checkout do not constitute an offer to sell, but rather an invitation to contract.

Once you have placed your Order, it will be acknowledged via an email which will contain the relevant details of your Order. Please note, this e-mail does not constitute an acceptance of your Order to buy the Merchandise – it only constitutes an acknowledgement of your Order. Your Order is not accepted (and therefore no commitment is made to provide you with the Merchandise), and no contract for the sale of such Merchandise shall come into effect, until your Order is specifically accepted, and a confirmation email is sent (“Order Confirmation”). Order confirmation is subject to fraud checks and certain other mandated regulatory checks (such as ‘Denied Parties Screening’).

Payment Authorization/Charge

Appropriate efforts are made to process and fulfill any Order as quickly as possible. However, certain Orders may be declined, notably abnormal orders, orders which are suspected to be placed not in good faith, or orders which have not been placed by individuals. Your Order may also be declined or cancelled, upon notice to you, if:

• (a) the Merchandise is unavailable (in which case, if the payment was processed, you will be refunded in accordance with these Terms); or
• (b) the payment information you provided cannot be verified.

If a suspicion arises that someone’s identity, address, email address and/or payment information has been used fraudulently or in an unauthorized manner, you may be required to provide additional verifications.

Moreover, an Order may be cancelled (in full or in part) even after the Order Confirmation was dispatched, if a suspicion arises that there could be, or actually were, circumstances giving rise to a good faith, genuine, or honest error, mistake, or misunderstanding (e.g., a specious low price for a Merchandise otherwise costing significantly more). In the event of such genuine error, you shall receive a properly detailed notice of cancellation, following which your Order will be automatically cancelled, and you will be refunded the amounts you actually paid.

Nothing in these Terms affects consumers' legal rights in relation to Merchandise that are not in conformity with the contract, whether because they are faulty, not as described, or otherwise.

Fulfillment, Handling, and Delivery of Orders

You acknowledge and agree that ARMONICO FOR TRADING or one of its third-party fulfillment services providers acting on its behalf, including the retailer (each a “Fulfilment Provider”), may handle the delivery and fulfillment of your Order, and that ARMONICO FOR TRADING or a third party has sole discretion as to the Fulfilment Provider it chooses to use.

Not all Merchandise can be delivered anywhere (due to limitations imposed on the Merchandise or by the destination), but the Checkout will not permit you to submit your Order if the Merchandise cannot be delivered to your specified address.

Delivery will be complete when the Merchandise will be delivered to the address which you specify when ordering (that may include the port of entrance to the destination as specified on the Checkout, in case you have selected not to pre-pay Import Charges). Different parts of your order may be delivered on different dates.

Unless otherwise stated, and subject to applicable laws, delivery dates given on Checkout (or on the Websites) are estimates only. Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within 30 days after the date of the Order Confirmation, unless there are exceptional circumstances (pre-order, for example). Delivery timeframes are affected by your delivery address and the delivery method selected. ARMONICO FOR TRADING or a third party is unable to specify an exact delivery date and time.

ARMONICO FOR TRADING or a third party has no liability for any losses arising from delay in delivery to the extent that this is due to circumstances beyond its reasonable control and where ARMONICO FOR TRADING could not have taken reasonable steps to deal with the delay. For example, delays resulting from customs clearance procedures or other actions of relevant authorities are generally outside ARMONICO FOR TRADING's control, or delays resulting directly from your actions or omissions.

If you receive notification of an unsuccessful delivery attempt, it is your responsibility to use the details provided to contact the delivery company to arrange re-delivery. Efforts will be made to deliver your merchandise according to the details in the Order.

Payment Methods

You may pay with the payment methods specified at Checkout. The availability of such payment methods is dependent on your geographical location. When charged, the descriptor you will see shall include ARMONICO FOR TRADING. Payments in relation to the Merchandise could be made to an intra-group affiliate as our agent, and such payment will discharge you from your payment obligations in connection with the purchase of the Merchandise from us.

You acknowledge and agree that:

• (i) You will be charged by ARMONICO FOR TRADING or one of its third-party payment processors (“Payment Processor”), through the payment method you have selected at Checkout for such Order and such other amounts payable under these Terms that may be due in connection with the Order.
• (ii) ARMONICO FOR TRADING may use the tools, software or services of Payment Processors to process transactions on its behalf; and
• (iii) you may be charged bank or credit/debit card issuer with additional fees (such as foreign transaction fee or cross border fee) or surcharges. Those are not ARMONICO FOR TRADING charges or fees. ARMONICO FOR TRADING has no control over this nor does it have any way to mitigate this, as this is purely up to the relationship and commercial terms between you and your bank or credit/debit card issuer. ARMONICO FOR TRADING also has no way of knowing in advance whether you will be charged such fees or surcharges, as each bank and credit/debit card issuer has its own policy. ARMONICO FOR TRADING's commitment is to acquire the amount set at Checkout in your local currency where possible and is not responsible if there are additional charges by your bank or card company.

Depending on your geography, payment may be made through one of our intra-group affiliated companies, acting as our agent. Payment will be made to such affiliate, which will constitute a payment to us, and will discharge you from your payment obligations in connection with the purchase of the Merchandise from us.

Returns Policy (All Customers, Excluding Faulty and Personalized Merchandise)

This Returns Policy applies to all customers. This policy does not apply to faulty or personalized Merchandise and such other Merchandise listed below. This returns policy does not affect the separate legal right of cancellation which is available only to EEA Consumers in some circumstances as explained below.

The return request must be made within 30 days from the date the Order was delivered (unless otherwise required by applicable specifically prevailing consumer law). The return period shall be 30 days from the date you, or a third party named by you, who is not the carrier, have/has taken possession of the Merchandise, or, where your Order contained multiple products which will be delivered separately, delivery of the final product(s) making up your Order.

If you wish to return Merchandise pursuant to these Terms, the following instructions apply:

• You must first inform us of your decision to return your Order through the returns portal available, by following the instructions and providing the requested information therein, including providing proof of purchase (the Order identification number and email address used to purchase the Merchandise), indicating the applicable items to be returned and the quantity thereof, and selecting the applicable method of returning the product (if different options are available). Image of merchandise is mandatory for return under reason of quality issue.
• A Return Merchandise Authorization (“RMA”) number will then be provided to you (through the portal and sent via e-mail) with a return shipment label generated through the portal.
• Promptly thereafter you are required to follow instructions on the return confirmation email, which is to schedule collection with couriers & handover Merchandise. You must act without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract. The RMA number must be included in the return package.
• The Merchandise must be returned in a new and unused state, in perfect condition, with all protective or other materials in place and tags and stickers attached to them (if applicable), as well as with the original box/container, including all accessories and documents.
• Returned Merchandise is subject to strict quality control. If the Merchandise does not meet such standards, it could be refused, and the Merchandise will be returned to you (at your own cost), or you will be liable for the Merchandise devaluation.
• Upon receipt of the returned Merchandise and confirmation that it has been returned in accordance with the applicable requirements, you will be reimbursed for the actual paid price of the returned Merchandise and such other fees, if applicable pursuant to these Terms.
• Import Charges Reimbursement: If you have paid Import Charges in connection with your Order (either pre-paid at Checkout or paid upon receipt of the Order directly to the applicable authority), you acknowledge that (a) you must seek reimbursement directly from the applicable authority in your destination, (b) it will be your sole responsibility to claim such Import Charges back, and (c) ARMONICO FOR TRADING or a third party cannot guarantee that such claim will be successful. If you have pre-paid Import Charges, upon your written request ARMONICO FOR TRADING or a third party may exert appropriate efforts to assist you in obtaining reimbursement of such Import Charges.
• Delivery Costs: Any initial Delivery Costs paid by you in connection with the Order will be refunded. However, any delivery and clearance costs incurred by you when returning Merchandise may not be eligible for reimbursement or refund other than in the event of defective Merchandise, where you will be reimbursed for the delivery costs. From time to time, in select destinations, the delivery costs of returning the Merchandise may be covered on your behalf (“pre-paid”). Such coverage (or the absence of it) will be indicated clearly on the Website before Checkout.

Title and risk to the returned Merchandise will not be taken back or assumed until it physically arrives back to the returns facility. Therefore, you are advised to use a courier service offering a tracking number and to take out adequate insurance to cover the cost of the goods in transit.

Limitation on Returns Policy and Cancellation Rights

NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, THERE IS NO RIGHT TO RETURN MERCHANDISE WHICH WAS MADE TO YOUR SPECIFICATIONS OR WHICH IS CLEARLY PERSONALIZED.

There are other types of Merchandise that are not eligible for return such as fragrances, sealed goods (such as DVDs or audio devices or goods liable to deteriorate or expire rapidly) or other Merchandise which are not suitable for return due to health protection or hygiene reasons, if they were sealed and become unsealed after delivery.

Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the Merchandise as a gift be entitled to receive a refund. If you are a gift recipient and wish to return the Merchandise, please contact us to discuss your options.

Limited Warranty: Returns Policy for Faulty Merchandise

If any Merchandise you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe Merchandise was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving your name, address, and order reference. Nothing in this section affects your legal rights.

For Merchandise shipped internationally, please note that the warranty may not be valid in the destination, or you may have only limited warranty valid in the destination. If the warranty is valid and not limited and if you reside in the EEA and you purchase your Merchandise in the EEA, the warranty period is two (2) years from the date of purchase. Consumers in some jurisdictions may have legal rights under applicable national legislation governing the sale of consumer goods, including, without limitation, national laws implementing EU directive 99/44. These rights are not affected by this limited warranty

Intellectual Property Rights

Please read these Terms and Conditions for website use (“Use of the Website Terms and Conditions”) carefully before using the Website. These Use of the Website Terms and Conditions apply to all visits and uses of the Website, as well as to the Content (as defined below), information, recommendations, products, and services provided to you on or through the Website. By accessing and using the Website, you grant your consent to these Use of the Website Terms and Conditions in their entirety in addition to any other law or regulation that applies to the Website and the Internet. If you do not agree to these Use of the Website Terms and Conditions, please leave the Website immediately.

Content on the Website

All of the content featured or displayed on the Website, including, but not limited to, logos, icons, trademarks, text, graphics, photographs, images, moving images, sound, illustrations, and software (“Content”), is owned by ARMONICO FOR TRADING, its affiliated companies, its licensors, or its content providers. All elements of the Website including, but not limited to, the general design and the Content, can be protected by copyright, moral rights, database rights, trademark, and other laws relating to intellectual property rights. Except as explicitly permitted under this or another agreement with ARMONICO FOR TRADING, no portion or element of the Website or its Content may be copied or retransmitted via any means. The Website, its Content, and all related rights shall remain the exclusive property of ARMONICO FOR TRADING, its affiliated companies, or its licensors unless otherwise expressly agreed. All such rights are reserved.

Copyright and Trademarks

The copyright in all Content is and remains owned by ARMONICO FOR TRADING, its affiliated companies, or its licensors as appropriate. Except as may be otherwise indicated in specific documents within the Website, you are authorized to view, play, print, and download Content found on the Website for personal, informational, and non-commercial purposes only. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any Content. You may not reuse any Content without first obtaining the consent of ARMONICO FOR TRADING.

For purposes of these terms, the use of any such Content on any other website or networked computer environment is prohibited. You will not remove any copyright, trademark, or other proprietary notices from Content found on the Website.

In the event you download software (including but not limited to screensavers, smart phone applications, icons, videos and wallpapers) from the Website, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the “Software”) are licensed to you by ARMONICO FOR TRADING. ARMONICO FOR TRADING does not transfer title to the Software to you. You own the medium on which the Software is recorded, but ARMONICO FOR TRADING retains full and complete title to the Software, and all intellectual property rights therein. You may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-readable form.

All trademarks, service marks, logos, and trade names which appear on products of ARMONICO FOR TRADING product packaging and/or on the Website, whether registered or not (the “Trademarks”), remain the exclusive property of ARMONICO FOR TRADING, its affiliated companies, or its licensors (as appropriate) and are protected by applicable trademark laws and treaties. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Trademarks in any way, including in advertising or publicity pertaining to distribution of materials on the Website, without ARMONICO FOR TRADING's prior written consent. The use of any of the Trademarks on any other website or network computer environment is prohibited without the express written consent of ARMONICO FOR TRADING.

Disclaimer of Warranties

The Website and the Content are free of charge and provided ‘as is’ and without any warranties of any kind. The information on the Website is for general information purposes only and does not constitute advice. ARMONICO FOR TRADING does not make any warranties or representations regarding the use of the Content on the Website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability, or otherwise, in each case to the fullest extent permitted by applicable law.

Links to Third Parties

For your convenience and to improve the usage of the Website, links to Websites that are owned and controlled by third parties may be provided from time to time. These links take you outside ARMONICO FOR TRADING's service and off the Website and are beyond ARMONICO FOR TRADING's control. This includes links to partners that may use the Trademarks as part of a co-branding agreement. The Websites you can link to have their own separate terms and conditions as well as a privacy policy. ARMONICO FOR TRADING is not responsible and cannot be held liable for the content and activities of these Websites. You therefore visit/accept these Websites entirely at your own risk. Please note that these other websites may send their own cookies to users, collect data, or solicit personal information, and you are therefore advised to check the terms of use and/or privacy policies on those Websites prior to using them.

Law and Jurisdiction

The Website is controlled and operated in Qatar. You agree to comply with all applicable Qatari laws, statutes, and regulations regarding the Website and any transactions conducted on or through our website, including telephone orders.

Introduction

Thank you for visiting the Armonico Italy website. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

Information We Collect

We collect personal information directly from you when you interact with us, such as when you create an account, make a purchase, or request customer support. The types of personal information we collect may include your name, email address, phone number, shipping and billing addresses, and payment information.

How We Use Your Information

We use your personal information for various purposes, such as to:

• Fulfill your orders, including sending your information to third parties when necessary for order completion.
• Communicate with you, including responding to your inquiries or complaints.
• Enhance and personalize your shopping experience.
• Send periodic emails about promotions, updates, or other relevant information.

Sharing Your Information

We may share your personal information with third parties for specific purposes as described below:

• Third-Party Service Providers: We work with third-party service providers who provide website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure, customer service, email delivery, and other services. These third parties may need to access your personal information to perform their services. We authorize such providers to use or disclose personal information only as necessary to perform services on our behalf or comply with legal requirements.
• International Transfers: We may transfer your personal information to third-party vendors and partners in other countries for the purpose of fulfilling our contractual obligations to you, including delivering products that you order on the Site. We ensure that these third parties comply with data protection laws equivalent to those in the European Union.

Security of Your Information

We use appropriate technical and organizational measures designed to protect the personal information that we collect and process. However, please also remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure.

Your Rights and Choices

In accordance with applicable law, you may have the right to:

• Request access to certain personal information we maintain about you.
• Request that we update, correct, amend, erase, or restrict the use of your personal information.
• In certain circumstances, object to our processing of your personal information.

To update your preferences, ask us to remove your information from our mailing lists, or submit a request, please contact us as indicated in the “Contact Us” section below.

Updates to Our Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Policy and, in some cases, we may provide you with additional notice.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact our Data Protection Officer at support@armonico.qa.